Call/Text 866-266-5709

Start by standing next to the sound

Stand near the sound. Decide whether it comes from the outdoor unit, the indoor unit or the ducts. Find it in the table. The last column tells you whether to turn the system off before you call.

The glossary

The sound Where What it usually is Ignore it and… Shut it off?
Grinding, metal on metal Outdoor fan or indoor blower Motor bearings failing The motor seizes, often taking the capacitor with it Yes
Loud hum, fan not turning Outdoor unit Failed capacitor or seized fan motor; compressor still running The compressor overheats within minutes Yes, immediately
Screech or squeal on startup Indoor blower Worn bearings or a slipping wheel The blower fails in the middle of July Yes if continuous
Buzz, steady Outdoor unit or disconnect Contactor, loose wiring, failing capacitor Arcing damages the contactor; a fire risk at the disconnect Yes if it is at the electrical box
Rattle, rhythmic Indoor cabinet or ducts Loose panel, blower wheel hub, duct strap A loose wheel eventually breaks; a loose duct leaks money No, but soon
Rattle, outdoor Condenser cabinet Loose fan guard, debris in the fan, settled pad Fan blade damage if debris Check for debris, then run
Clicking, repeated Thermostat or control board Relay cycling, short cycling, low voltage Compressor wear from constant starts No, but call
Hiss or gurgle Refrigerant lines or indoor coil Refrigerant leak, or a drain issue Low charge freezes the coil and starves the compressor Yes if the air is also weak or warm
Bang or thump at start Ducts or outdoor unit Duct “oil-canning,” or compressor hard start Duct joints loosen; hard starts shorten compressor life No, but call
Dripping or running water Indoor unit Clogged or scaled drain, overflowing pan Water damage, a tripped float switch Yes, and check the pan
Worn blower wheel removed from an air handler during a noise diagnosis
A blower wheel with a loose hub rattles for weeks before it lets go. It is cheaper as a rattle.

The three sounds that mean turn it off tonight

A hum from the outdoor unit with the fan still. The compressor is running with no way to shed its heat. Minutes matter.

A grind. Bearings do not heal. A grinding motor is on its way to seizing, and a seized fan motor on a hot afternoon can take the compressor with it.

A buzz at the disconnect box or the breaker. Electrical arcing, and in a county where lightning and storm-damaged wiring are routine, it is a fire risk. Turn the breaker off and call.

Everything else can run until the truck arrives, with the understanding that every hour costs something.

Call about a new noise

Why Live Oak systems get noisy

Heat is the first reason: equipment that runs flat out through the hottest July highs in north Florida wears its bearings and capacitors faster. Debris is the second: pine straw, grass clippings and acorns get into outdoor fans across the county, from the oak-shaded yards near Heritage Park and Gardens to the river lots at Charles Springs. Storms are the third: lightning on SVEC’s countryside lines and the generator weeks that follow its outages leave motors humming and boards clicking. And the housing is the fourth: belly ducts under manufactured homes and loose attic flex in the older Sherwood Forest ranches rattle, bang and whistle long before anyone connects the noise to the bill.

What a noise visit involves

We listen first, with the system running, then shut it down and check the usual suspects by hand: fan blades and guard, blower wheel and bearings, capacitor and contactor readings, mounts and panels, duct straps and boots, refrigerant pressures if there is a hiss. Most noise calls end with a part replaced on the spot and the rest of the system checked for the next one. If the noise is a dying compressor in an old unit, you get the repair-or-replace numbers before anything is decided.

Sounds that are normal here

A heat pump’s defrost whoosh on a frosty morning. The soft ramping of a variable-speed blower. The click of a thermostat relay once per cycle. The outdoor fan running after the compressor stops on a hot afternoon. None of those is a reason to call, and we would rather you know that than pay for the drive.

Asked with the phone held up to the unit

The outdoor unit buzzes loudly for a second when it starts and then runs quietly. Should I worry?

A brief buzz at startup is often a contactor or a weakening capacitor. It is not an emergency, but it is a part heading toward failure, and it is cheaper to replace it on a scheduled visit than on the afternoon it quits.

Our heat pump makes a whoosh and a thump on frosty mornings. Is that normal?

Yes. That is the defrost cycle reversing the refrigerant flow, and it should last a few minutes. A loud bang or a shriek that continues is not defrost; call about that.

There is a rattle inside the ductwork of our manufactured home every time the fan starts. What is it?

Usually a loose belly duct strap or a disconnected register boot under the floor. It is more than a noise; it is air escaping. We fix the duct, and the rattle goes with it.

Can lightning make a system noisy without stopping it?

It can. A strike or a surge can partly damage a fan motor’s bearings or a board, leaving a hum, a buzz or an intermittent grind that was not there before the storm. If a noise started the week of a storm, say so when you call.